doForms provides a Send support log function that will transmit troubleshooting information directly from a mobile device to our technical support staff. 

This is extremely useful if you encounter issues or malfunctions that are affecting your ability to get your job done. Just follow these simple steps to submit a request for assistance.

Please follow these steps immediately after the issue occurs.

Note that an Internet connection is required. 

Step 1

Go to the home page of doForms mobile app and press the Settings button.

Step 2

Click on Send support log.

Step 3

Fill out relevant data, including the Date and approximate time the issue occurred, a Short description of the issue, and your Contact email. Once all information has been filled out, hit the Send button.

Step 4

IMPORTANT: After the support log has been sent, please follow up with an email to support@doforms.com with:

1. A detailed description of the issue.
2. The name of your doForms account.
3. The mobile number of the device from which the support log was sent.
4. If possible, a screenshot or screen recording that documents the issue.

You will be notified when our staff answers your request.

Note: If the doForms app will not open, logs can be sent by following these instructions:

• Android
• iOS