How to Send a Support Log

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doForms provides a “Send Support Log” function that will transmit troubleshooting information directly form a mobile device to our technical support staff. This is extremely useful if you encounter issues or malfunctions that are affecting your ability to get your job done. Just follow these simple steps to submit a request for assistance. Note that an Internet connection is required. 

IMPORTANT: After the support log has been sent, please follow up with an email to support@doforms.com, with (1) a detailed description of the problem, (2) the approximate time that the problem was encountered, (3) the name of your doForms account, and (4) the mobile number of the device from which the support log was sent. You will be notified when our staff answers your request.

Step 1: Go to the Main Menu page of doForms mobile app and press the Settings button.

Step 2: Click on Send Support log.

Result

IMPORTANT: After the support log has been sent, please follow up with an email to support@doforms.com, with (1) a detailed description of the problem, (2) the approximate time that the problem was encountered, (3) the name of your doForms account, and (4) the mobile number of the device from which the support log was sent. You will be notified when our staff answers your request.

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